Goglow Shipping Policy

Shipping Policy

We hope you love shopping with Goglow. Here are our delivery policies to help make sure we meet your expectations. Contact Us.

Delivery can take up to 3 to 7 Business Working Days depending on your time of payment and your delivery location.

1. Goglow standard delivery time will be displayed on website at the time of order placement. Goglow shall exercise reasonable commitment to ensure that any product ordered on the website is delivered within such timeline subject to availability of the Product(s). However, Customer is expected to understand and confirm that Goglow shall not be held responsible for any delay in shipment due to circumstances beyond the control of Goglow and due to any lapses on the part of the Courier/ third party resources. Customer will be solely responsible to provide correct and clear delivery information including addresses.

2. Goglow offers free shipping on orders above the Minimum Order value (MOV) of N50,000 in selected serviceable regions, which are the central areas of Abuja, Lagos and Ibadan.

For orders below MOV and other service pin codes, standard-shipping charges will be applicable. Which will be discussed at the time of order placement by a customer care representative and you as a customer and agreed in writing by email. Goglow reserves the right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Any email confirmation by our customer care representative and you as customer is binding and payable in advance or on delivery as per agreed terms in the email. For Cash on Delivery, The Delivery Charge is free when the total products purchased is N50,000 and above, this is for Lagos, Abuja, Ibadan state only. Please note that Cash on Delivery orders for other states is only processed if payment is made and confirmed, and Delivery Charge to other states attract higher amount than N1,500.

3. In case a Customer books an order of multiple products in one transaction, Goglow would endeavor to ship all products together. However, this may not always be possible due to product characteristics and/or logistic issues. If a Customer places multiple products order in singe transaction, then such order will be shipped to a single shipping address but if Customer wishes to ship the order to different addresses, then separate orders should be placed and delivery charged accordingly.

4. Goglow reserves the right to cancel, delay, or recall the order from delivery of the products, if any fraud is suspected.

5. Some Nigerian states may have or in the future impose certain rules and taxation, amounting to double taxation, which are different from Lagos state. If we receive an order from such states or to be delivered to such states then, under such circumstances, Goglow retain the right to accept or reject such order, at its sole discretion.

6. Goglow will make single or 1 (One) attempt to deliver the product, after which the order will be cancelled and notification to the same effect shall be sent to the Customer. Goglow will refund the charged amount on the order after deducting the shipping charges and other applicable charges as per Goglow policy.

7. Title to the products and all risk of loss passes to the Customer upon delivery of the product to the Customer.

8. Goglow shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. Goglow may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, Goglow reserves the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, Goglow will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where the Customer has made payment.

Shipping and Delivery

Shipping and Delivery is the charge for transport. Deliveries occur only on weekdays and only saturday. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PMT). Orders you place with Goglow late on Saturday will not be processed until Monday.