Refund Policy

Goglow Refund Policy

By: www.goglowonline.com | | Category: Policies |

Refund Policy for www.goglowonline.com

Last Updated: 30 December, 2023

Thank you for shopping at www.goglowonline.com. We appreciate the trust you place in us and want to ensure you have a satisfying experience with our products. Please read this policy carefully to understand our refund process.

1. 30-Day Satisfaction Guarantee: We stand behind the quality of our products and want you to be fully satisfied. If you are not completely happy with your purchase, you may return it within 30 days of the delivery date for a full refund. The item must be in its original condition, unused, and in the same packaging.

2. How to Initiate a Refund: To initiate a refund, please follow these steps:

Contact our customer support team at support@goglowonline.com within 30 days of receiving your order.
Provide your order number, the reason for the return, and any supporting documentation or images.
Our customer support team will guide you through the return process and provide you with a return authorization.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return is received successfully. see Return Policy

4. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

5. Non-Refundable Items: Certain items are non-refundable, including:

Gift cards
Downloadable software products

6. Late or Missing Refunds: If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time for the refund to be officially posted.

If you've done all of this and still have not received your refund, please contact us at support@goglowonline.com.

7. Contact Information: If you have any questions about our refund policy, please contact us at: Email: support@goglowonline.com

Note: This refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for updates.

Thank you for shopping with www.goglowonline.com!